Refund policy

Apple directly handles refunds for purchases made through its store. To request a refund:

1. Go to https://reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Select the RecetteClic subscription.
4. Choose the reason and follow the instructions.

Apple usually replies within 24 to 48 hours and grants refunds on a case-by-case basis, under its own terms. We have no power to cancel a payment already collected by Apple.

Google Play handles refunds for Android purchases. Applicable policy:

• Any subscription cancelled within 48 hours of purchase is automatically refunded by Google.
• After 48 hours, you can write to hello@recetteclic.app: we pass reasonable requests on to Google.
• For auto-renewals, Google may grant a refund if requested within 48 hours of the charge.

More information: https://support.google.com/googleplay/answer/2479637.

Pursuant to articles L. 221-18 et seq. of the French Consumer Code, you have a 14-day cooling-off period. However, by starting to use the Service (in particular through a first AI import), you request immediate performance of the contract and waive this right (art. L. 221-28, 13°).

If you have used no paid feature during the 14 days, write to hello@recetteclic.app: we review your request and pass it on to Apple or Google.

For any question on a payment or refund: hello@recetteclic.app. Include your transaction identifier ("Order ID" Google or "Receipt ID" Apple) to speed up processing.